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Deleting your Spolumo account

Version [[VERZE]] · Effective [[DATUM_ÚČINNOSTI]]

Draft: this text has not yet been reviewed by a lawyer and is not in force. Variables in square brackets will be filled in by the operator.
This is a courtesy translation. In case of any discrepancy, the Czech version is legally binding (Terms, OP-19.2). Čeština

You can delete your Spolumo account yourself in the app, on the web, or even without signing in. Deletion is immediate and cannot be undone.

1. In the app or on the web

  1. Sign in at spolumo.cz or in the Spolumo app.
  2. Open More › Account (on the web, the Account button at the bottom of the page).
  3. Tap Delete account and confirm by tapping again.

Before deleting, you can download a copy of your data: More › Account › Download my data (a JSON file, journal routes also as GPX).

2. If you cannot sign in

Write from the email address of your account to [[EMAIL_SOUKROMÍ]] with the subject "Delete account". We will verify that the request comes from the account address and delete the account within 30 days. For an account created with Google or Apple, use the email you used to sign in.

3. What is deleted and what remains

  • We delete: your profile, email and sign-in details, journal and routes, photos, listings and offers, activity sign-ups, follows, settings and notification tokens.
  • Remains anonymously ("Deleted user"): your messages in conversations with others, reviews you wrote, and past activities you organized (without description and payment details). We do not delete other people's content.
  • Remains as required by law: invoices and accounting records (up to 10 years), reports and moderation records (12 months), data about an ongoing dispute.
  • Deleted data survives in backups for no more than 30 days.

Details are in the Privacy Policy.

4. Subscriptions

If you have an active subscription through the App Store or Google Play, cancel it in the store settings. Deleting the account does not stop the store payment.